Privacy Policy
Your ideas, intellectual property, and personal information are protected by industry-leading security, privacy, and confidentiality practices.
1. Our Commitment to Privacy
Software Co Pty Ltd (“Software Co”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding the information you entrust to us.
As a software engineering and AI development company, we understand that our clients often share confidential business information, commercially sensitive data, intellectual property, and strategic plans. Protecting that information is fundamental to how we operate.
We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy laws governing the collection, use, storage and disclosure of personal information.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website or engage Software Co to provide software development, AI, consulting, design, or related technology services.
2. Information We Collect
Depending on how you interact with Software Co, we may collect the following information.
Personal Information
This may include:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Billing information
- Project enquiries
- Communications with our team
Project Information
To deliver our services, we may collect information relating to your project, including:
- Business requirements
- Technical documentation
- Product concepts
- Wireframes and designs
- Software specifications
- API documentation
- Source code
- User data provided for testing
- Business processes and workflows
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referral source
- Date and time of access
- Website usage statistics
Marketing Information
Where you have opted in, we may collect information relating to:
- Newsletter subscriptions
- Event registrations
- Downloaded resources
- Webinar attendance
- Marketing preferences
3. How We Use Your Information
We use information to:
- Respond to enquiries
- Arrange consultations
- Prepare proposals and quotations
- Deliver software development and consulting services
- Manage projects and client communications
- Improve our products and services
- Maintain website functionality and security
- Provide technical support
- Meet legal and regulatory obligations
- Send relevant updates, articles and marketing communications where you have provided consent
We will only use your information for purposes that are reasonably necessary to provide our services or where otherwise permitted by law.
We do not sell, rent or trade personal information to third parties.
4. Confidentiality and Intellectual Property
Software Co recognises that clients entrust us with valuable intellectual property and commercially sensitive information.
All confidential information shared with us during discussions, discovery workshops, software development, support, or consulting engagements is handled in accordance with applicable confidentiality obligations, including any executed Non-Disclosure Agreements (NDAs).
Access to client information is limited to authorised personnel who require access to perform their duties.
5. AI Services and Data Processing
Software Co develops and implements AI-powered software solutions.
Where AI technologies are used as part of a project:
- client data is only processed in accordance with agreed project requirements;
- we seek to minimise the amount of personal information processed wherever practical;
- AI models are not trained using client confidential information unless expressly agreed in writing;
- appropriate security and access controls are applied to AI-related systems and workflows.
6. Sharing Information
We may disclose information to trusted third parties where necessary to provide our services, including:
- cloud hosting providers
- infrastructure providers
- payment processors
- analytics providers
- communication platforms
- cybersecurity providers
- professional advisers
- legal, accounting and compliance advisers
Where appropriate, third-party providers are required to maintain confidentiality and appropriate security controls.
Software Co does not disclose client information except where:
- required to deliver our services;
- required by law;
- authorised by the client; or
- necessary to protect our legal rights.
7. International Data Processing
Software Co operates an international delivery model.
Our headquarters are located in Australia, with additional engineering and development teams supporting projects from our wholly owned offshore operations.
Where personal information is accessed or processed outside Australia, we take reasonable steps to ensure appropriate contractual, organisational and technical safeguards are in place so that information receives protection consistent with Australian privacy requirements.
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- understand website traffic
- remember preferences
- improve website performance
- analyse visitor behaviour
- measure marketing effectiveness
We may use trusted analytics services such as Google Analytics and similar platforms.
You can disable cookies through your browser settings, although doing so may affect certain website functionality.
9. Security
Protecting client information is a core part of our business.
Software Co maintains administrative, technical and physical safeguards designed to protect information against unauthorised access, disclosure, alteration and loss.
These measures include:
- encryption of data in transit and at rest where appropriate
- secure cloud infrastructure
- role-based access controls
- multi-factor authentication
- regular security updates
- vulnerability management
- continuous monitoring
- secure backup procedures
- restricted access to client systems
- staff confidentiality obligations
- secure development and deployment practices
While we employ industry best practices, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- deliver our services;
- maintain business records;
- comply with legal obligations;
- resolve disputes; or
- enforce contractual agreements.
When information is no longer required, it is securely deleted, destroyed or permanently anonymised.
11. Access and Correction
You may request access to the personal information we hold about you or request corrections if you believe the information is inaccurate, incomplete or out of date.
To protect your privacy, we may request proof of identity before processing any request.
Where permitted by law, a reasonable administrative fee may apply for extensive access requests.
12. Third-Party Websites
Our website may contain links to third-party websites.
Software Co is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of those websites before providing personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business practices.
The latest version will always be published on this page together with the updated revision date.
Your continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or how Software Co manages privacy and security, please contact us.
Software Co Pty Ltd
Email: support@softwareco.com
Website: www.softwareco.com
We will endeavour to respond to all privacy enquiries as promptly as reasonably practicable.