Telehealth & Digital Health Platform Development in Sydney & Melbourne

Q: How long does it take to get accredited for electronic prescribing?

Accreditation to issue real prescriptions follows a government approval timeline outside our control, there are no shortcuts here, we build the technical workflow and handle the conformance testing, but the accreditation timeline itself is set by the relevant authority.

Q: How does Medicare billing work for telehealth consultations?

Telehealth has specific Medicare Benefits Schedule reimbursement requirements distinct from in-person billing, and we build the billing integration around those rules specifically so claims are handled correctly.

Q: Where is patient data stored?

Patient data is deployed into Australian-based cloud infrastructure to keep it on home soil, in line with Privacy Act and Australian Privacy Principles requirements.

Q: How much does a custom telehealth platform cost?

Custom builds in this category typically start from around AUD 70,000, with cost scaling based on the scope of integrations, particularly My Health Record, e-prescribing, and Medicare billing.

Q: Do we own the platform, or are we locked into a vendor?

The platform is built as your own system, not licensed software you're dependent on a vendor to keep running.

Q: Where is Software Co based?

Sydney and Melbourne, plus a San Francisco office, with telehealth clients across Australia.

Q: Is the first consultation free?

Yes, the initial consultation is free with no obligation to continue.

We engineer HIPAA/APP-compliant digital health software, secure WebRTC video consultation tools, electronic prescribing (eRx) integrations, and My Health Record connections for healthcare providers across Australia.

Planning an app? Let’s talk.

Tell us what you’re looking to build, improve or solve. We’ll get back to you within a few hours, often within minutes.

Most clinics didn’t set out to run five disconnected systems, it happened gradually, a video tool added here, a separate booking platform there, prescribing handled in yet another system, until staff spend as much time moving information between tools as they do with patients. Software Co builds telehealth and digital health platforms for clinics and health providers in Sydney, Melbourne, and across Australia, connecting video consultation, e-prescribing, patient records, and Medicare billing into one system instead of five.

Custom telehealth builds in Australia typically start from around AUD 70,000, and the real value sits in what most competitors treat as an afterthought, proper integration with My Health Record and the Healthcare Identifiers Service, not just a polished video call interface.

Why Australian Healthcare Providers Partner With Software Co

A telehealth platform is only as good as its integration with the systems around it. A beautiful video consultation screen that doesn’t connect to e-prescribing, doesn’t sync to My Health Record, and doesn’t handle Medicare billing correctly is still five disconnected tools with better video quality. We build the integration layer properly first, since that’s where clinics actually feel the difference day to day.

Telehealth & Digital Health Platform

Complete Clinical Software Deliverables

Clinical Workflow Interoperability

Connect your telehealth infrastructure to existing clinical systems. We build secure HL7 and FHIR data bridges that synchronize appointments, consult notes, and patient files seamlessly across legacy EHR platforms.

ADHA Conformance & Compliance

Navigate complex Australian digital health accreditations with confidence. We manage technical conformance testing for electronic prescribing, national prescription delivery services, and Healthcare Identifiers lookups.

Sovereign Healthcare Security

Protect sensitive health information with sovereign infrastructure. All health data is deployed to Australian AWS or Azure environments, fully encrypted at rest and in transit to strictly satisfy Australian Privacy Principles.

Telehealth Engineering & Clinical Compliance Stack

Video Consultation Platforms

Secure video consultation built specifically for clinical use, not a repurposed general video call tool, with the reliability and privacy a real patient consultation requires.

Electronic Prescribing (eRx)

E-prescribing is built into the prescriber workflow with IHI validation and a clean handoff to pharmacy fulfilment, so a script doesn't vanish into ambiguity about whether it was filled, which pharmacy, or whether it's due for a refill.

My Health Record & HI Service Integration

Integration with My Health Record and the Healthcare Identifiers Service, using SNOMED CT-AU terminology so digital scripts and pathology requests are instantly recognised across every pharmacy and lab in the country, not just within your own system.

Patient Portals & Records

Patient-facing portals for booking, consultation history, and communication, connected to the same underlying record as the clinician side, not a separate patient-facing app with its own disconnected data.

Remote Patient Monitoring

Integration with wearables and remote monitoring devices, blood pressure monitors, glucose meters, pulse oximeters, for ongoing patient tracking between consultations, not just during them.

Medicare & MBS Billing Integration

Billing built around Medicare Benefits Schedule rules and telehealth-specific reimbursement requirements, so claiming happens correctly the first time rather than becoming an administrative burden for clinic staff.

Our 6-Step Clinical Software Delivery Lifecycle

Discovery & Clinical Workflow Mapping

We map your actual consultation and prescribing workflow, what needs to happen, in what order, and what currently requires manual work between disconnected tools.

Design

We design for both the clinician and patient side of every interaction, since a telehealth platform genuinely is two connected products working together.

Development & Integration

Development includes integration with My Health Record, the HI Service, and Medicare billing systems, scoped early since this is where most of the platform's real value sits.

Compliance Conformance Testing

We put the platform through the Australian Digital Health Agency's conformance testing before launch, verifying every digital script and pathology request correctly, not treating compliance as a final checkbox.

Testing & Launch

We test the full patient journey, from booking through to consultation, prescription, and follow-up, before rollout.

Ongoing Compliance & Support

Because Medicare billing rules and TGA guidelines change regularly, we provide an iterative maintenance plan that keeps the platform compliant as regulations move, not a one-time build that quietly falls out of date.