App Maintenance & Support Services in Sydney & Melbourne
We provide proactive iOS and Android updates, security vulnerability patching, performance monitoring, and guaranteed SLA incident support for mobile applications across Australia.
Planning an app? Let’s talk.
Tell us what you’re looking to build, improve or solve. We’ll get back to you within a few hours, often within minutes.
Launch day is the easy part to get excited about. What actually determines whether an app stays useful is what happens in the months after, operating system updates that break something nobody tested for, a security patch that needs applying before it becomes a real problem, a feature that needs adjusting once real usage shows what people actually do with it. Software Co provides ongoing app maintenance and support for businesses in Sydney, Melbourne, and across Australia, whether we built the app originally or your team worked with someone else.
Maintenance typically costs somewhere between 15 and 20% of the original build cost each year, which sounds like a lot until you compare it to the cost of an app that quietly breaks for a chunk of your users after an OS update and nobody notices until support tickets pile up. We offer retainer plans starting from around $1,500 a month, scoped to how actively your app is used and how much ongoing change it needs.
Why Australian Businesses Trust Software Co for Ongoing App Support
The businesses that skip maintenance almost always regret it at the worst possible time, an OS update breaking checkout during a sale period, a security issue discovered by a user instead of by the team that should have caught it first. Treating support as optional is the single most common mistake we see in apps that were otherwise built well.
Complete Managed Support Deliverables
Third-Party Codebase Audits & Onboarding
Seamlessly transition support for applications developed elsewhere. Our senior developers execute complete architecture, security, and code quality audits, establishing clean documentation before taking over full maintenance responsibilities.
Guaranteed SLA Incident Response
Protect your core business operations with rapid support commitments. Our structured SLA retainers provide defined response times for critical outages, broken payment flows, and severe server errors.
Continuous Cloud & Library Upgrades
Keep your backend infrastructure secure and cost-efficient. We handle active cloud server maintenance, database optimization, SSL certificate renewals, and API endpoint updates across AWS and Google Cloud environments.
Enterprise App Maintenance & Managed Support SLA Stack
Our 5-Step App Managed Support Lifecycle
Handover & Audit
If we didn't build the app originally, we start with a full audit of the existing codebase and infrastructure, so we understand exactly what we're maintaining before anything is touched.
Ongoing Monitoring
We monitor the app continuously for crashes, performance issues, and security vulnerabilities, catching problems before they reach the scale of affecting most of your users.
Scheduled Updates
We test against new OS releases and apply routine updates on a set schedule, rather than reacting only when something has already broken.
Incident Response
When something does go wrong, response time is defined upfront in the retainer, so you know exactly what to expect rather than an open-ended "we'll get to it."
Regular Reporting
You receive a clear, regular report on the app's health and what's been done, so maintenance stays visible rather than invisible until something breaks.
Managed Applications & Infrastructure Showcase
Clinic 1 - All-in-One Practice Management Software
BizCap - Australia’s Most Open-minded Lender
RebateApp - Your Ultimate Rebate Companion
Shoprun - World’s First Livestream Shopping Centre
Fieldr - Productivity, Time Tracking and Task Management
Twine - A New Kind of Match-making
HealthMate - Decentralising Allied Health. Reimagining Care.
AI Medic - AI-assisted healthcare when you need it
Do You Maintain Apps You Didn't Build?
Yes. If your original developer is no longer available, went offshore and became hard to reach, or you simply want a second opinion on ongoing support, we take on maintenance for apps built elsewhere, starting with a full audit so we genuinely understand the codebase before making changes, rather than guessing our way through someone else’s decisions.
Frequently Asked Questions
How much does app maintenance cost?
Maintenance typically runs 15 to 20% of the original build cost annually, and our retainer plans start from around $1,500 a month, scoped to how actively your app is used.
What's included in a maintenance plan?
Can you maintain an app another company built for us?
What happens if an OS update breaks something in our app?
Do I need a maintenance plan if my app rarely changes?
Is maintenance a fixed retainer, or billed as issues come up?
Where is Software Co based?
Is the first consultation free?
Insights & Ideas
Local, Offshore, or Hybrid App Development in Australia: An Honest Guide to When Each Model Actually Makes Sense
Oct 05, 2026Let’s Work Together
Have a project in mind? We’d love to hear about it. Let’s create something great together!
Let's Connect!
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