SaaS Product Development in Sydney & Melbourne

Often only in part, and sometimes not at all. Advisers note that standard application development on established frameworks, integrations, UI work and copies of existing products usually do not qualify. Work can qualify where there is genuine technical uncertainty and documented experiments. The refundable offset is 43.5 percent for eligible companies under $20 million turnover. Ask a registered R&D adviser before budgeting around it.

Build the thinnest version that proves customers will pay, then add the heavy parts such as multi-tenant admin, advanced billing and integrations once there is demand. The exception is when your first customers are businesses that will ask security and data questions on day one, in which case some trust features belong in the first release.

Most SaaS products start multi-tenant, where customers share infrastructure with strict data separation, because it is cheaper to run and easier to update. Dedicated environments suit customers with strong isolation or data location needs, at higher cost. We decide this in the Day-One Decisions workshop, because changing it later is expensive.

We connect a payment provider such as Stripe, which we have used for card payments in our healthcare platform HealthMate, and model plans, trials, upgrades and failed payments. Tax invoice and GST treatment depend on who your customers are and how your business is structured, so confirm that with your accountant before launch.

Yes, expect security questionnaires from the first serious business customers. We build role-based access, audit logs, encryption, backups and data export, and we document how they work so you can answer questions accurately. Certifications such as SOC 2 or ISO 27001 are organisation-level programs, so we support readiness but do not promise certification.

It can. From 10 December 2026, APP entities must describe in their privacy policies the kinds of personal information used by computer programs that make, or substantially assist, decisions that significantly affect people. If your product scores, ranks or approves people, design for explainability and logging from the start, and confirm your position with a privacy adviser.

It depends on the number of user roles, the billing model, integrations and how much trust and admin tooling the first release needs. A single-purpose product is much smaller than a multi-module platform with a public API. We scope the first release before quoting.

You should. We build in your own cloud and source control accounts where possible, and hand over documentation so another team could continue the work. That keeps your options open for investors, acquirers and future developers.